Returns & Refunds Policy

We want you to be completely satisfied with your purchase. As such, we carefully inspect all products before shipping to ensure quality. Due to the nature of our products, we can only accept returns in the case of faulty or damaged items. If your order arrives damaged or defective, please contact us within 14 days of delivery with photos, and we will arrange for a replacement or refund as appropriate. Change-of-mind returns are not permitted unless approved by wholesaler.

Returns Due to Change of Mind

Returns due to change of mind are generally not permitted. A change of mind return request is subject to an approval process and must be made within 30 days of purchase.

If approved a 20% restocking fee applies and the product must be:

  • In brand new, resalable condition
  • Returned in their original packaging (both internal and external)
  • Unmarked and unused
  • Unassembled or in the same state of assembly as originally delivered
  • Complete with all accessories and parts
  • Of a product type that can be returned

Returns

If you wish to return an item, please contact us within 7 days of receiving your order to request a return authorization. You may contact us by email, phone, or through our website’s contact form. Please provide your order number and the reason for the return.

Once we receive your request, we will provide you with instructions on how to return the item. Please note that the item must be returned in its original condition, with all tags and packaging intact. You are responsible for the cost of shipping the item back to us, unless the item is defective or damaged.

Refunds

Once we receive the returned item, we will inspect it to ensure that it meets our return policy requirements. If the item is in its original condition, we will issue a refund to your original payment method within 7 days of receiving the item. Please note that shipping costs are non-refundable.

If the item is defective or damaged, please contact us within 14 days of receiving the item to request a refund or exchange. We will provide you with instructions on how to return the item, and we will cover the cost of shipping the item back to us.

Exchanges

If you wish to exchange an item, please contact us within 14 days of receiving your order to request an exchange. You may reach out via email, phone, or our website’s contact form, providing your order number and the reason for the exchange.

For larger items, we understand shipping costs can be significant. We recommend contacting us to discuss suitable options to facilitate the exchange. The item must be returned in its original condition, with all tags and packaging intact.

Unless the item is defective or damaged, you are responsible for the cost of shipping it back to us. We will cover the shipping cost for sending the replacement item to you.

Questions? Reach out:

Phone: 1300 257 398
Email: [email protected]
Address: Suite 2/58 Old Geelong Rd, Hoppers Crossing, Vic, 3029